Grievance Procedure

We support and protect the rights of workers, land owners, indigenous people and local communities. We promote the responsible acquisition and management of land, and implement best-practise environmental standards which include policies of no deforestation, no peat and no exploitation. We advocate principles of equity by supporting the livelihoods of smallholder farmers, by engaging stakeholders and by promoting traceability across the natural rubber supply chain.

Closed cases
Ongoing cases

our approach

This grievance procedure has been established for Corrie MacColl to address sustainability grievances from stakeholders including individuals, government and non-governmental organisations concerning the implementation of Corrie MacColl’s Sustainable Natural Rubber Supply Chain Policy (SNRSCP).

Transparency is the cornerstone of our sustainability performance, allowing our business to evolve successfully and respectfully. Our transparent, collaborative and committed approach applies to both existing grievances and those stemming from legacy issues prior to our 2016 acquisition of our Cameroon plantations. We consider a robust grievance mechanism essential to protecting the people and environments affected by our operations.

We are engaged locally and internationally with civil societies to ensure we have a robust system in place to address compliance breaches and give employees, surrounding communities and all other stakeholders the ability to report grievances.

View Grievance Procedure SOP

grievance list