Grievance Procedure

Sustainability > Grievance Procedure

We support and protect the rights of workers, land owners, indigenous people and local communities. We promote the responsible acquisition and management of land, and implement best-practise environmental standards which include policies of no deforestation, no peat and no exploitation. We advocate principles of equity by supporting the livelihoods of smallholder farmers, by engaging stakeholders and by promoting traceability across the natural rubber supply chain.

Closed cases

Ongoing cases

our approach

This grievance procedure has been established for Corrie MacColl to address sustainability grievances from stakeholders including individuals, government and non-governmental organisations concerning the implementation of Corrie MacColl’s Sustainable Natural Rubber Supply Chain Policy (SNRSCP).

Transparency is the cornerstone of our sustainability performance, allowing our business to evolve successfully and respectfully. Our transparent, collaborative and committed approach applies to both existing grievances and those stemming from legacy issues prior to our 2016 acquisition of our Cameroon plantations. We consider a robust grievance mechanism essential to protecting the people and environments affected by our operations.

We are engaged locally and internationally with civil societies to ensure we have a robust system in place to address compliance breaches and give employees, surrounding communities and all other stakeholders the ability to report grievances.

View Grievance Procedure SOP

grievance list

Date Received	Stakeholder	Category	Greviance	Progress	Status
March 2018	Earthsight, Sudcam Greenpeace, Sudcam	Alleged legacy – Environmental & Social Misconduct	View Earthsight’s grievance report here. View Greenpeace’s grievance report here.	April 2018 View the Group’s official response to the reports here. Corrie MacColl mobilised a team and established a sustainability programme to address the legacy issues faced in our Cameroon plantations. This included the launch of a Sustainable Natural Rubber Supply Chain Policy (SNRSCP) and Key Milestones following on from that. Please find the SNRSCP here and the Sustainability Milestones here.	Closed
July 2018	Greenpeace, Sudcam	Alleged legacy – Environmental & Social Misconduct	View Greenpeace’s grievance report here.	August 2018 View the Group’s official response to the reports here. Corrie MacColl mobilised a team and established a sustainability programme to address the legacy issues faced in our Cameroon plantations. This included the launch of a Sustainable Natural Rubber Supply Chain Policy (SNRSCP) and Key Milestones following on from that. Please find the SNRSCP here and the Sustainability Milestones here.	Closed
February 2019	Mighty Earth, Sudcam	Alleged legacy – Environmental & Social Misconduct	View Might Earth’s grievance report here.	February 2019 Corrie MacColl mobilised a team and established a sustainability programme to address the legacy issues faced in our Cameroon plantations. This included the launch of a Sustainable Natural Rubber Supply Chain Policy (SNRSCP) and Key Milestones following on from that. Please find the SNRSCP here and the Sustainability Milestones here. View Mighty Earth’s video on working with Halcyon Agri to clean up the natural rubber supply chain here.	Ongoing
February 2020	Local Communities, Hevecam	Environment	Complaints of pollution of local rivers caused by Hevecam operations.	March 2020 Sampling of all rivers in Hevecam area.	Ongoing
February 2020	Akom I Community, Hevecam	Land Rights	A resident of the Akom I village filed a complaint stating that for the last 43 years, the concession exceeded its boundary on to his land.	March 2020 After identifying and confirming this case, the resident has claimed a sum of 5,000,000 CFA as compensation.	Ongoing
February 2020	Local Communities, Hevecam	Land Rights	Community members report that some Hevecam employees have encroached on their land and planted crops.	March 2020	Ongoing
February 2020	Nko'Olong Community, Hevecam	Land Rights	Claims that land royalties resulting from an emphyteutic lease have not been paid.	March 2020	Ongoing
February 2020	Nko'Olong Community, Hevecam	Environment	Communities claim soil pollution from chemicals used in Hevecam negatively affect their cassava crops.	March 2020 Perform soil testing and propose corrective measures where appropriate	Ongoing
February 2020	Campo Forest, Hevecam	Land Rights	Claims of potential illegal poaching activities in the Campo forest reserve by Hevecam employees and local villagers.	March 2020 Assist PNCM with educational campaigns to help reduce illegal poaching in the local communities.	Ongoing
February 2020	Bomlafenda Community, Hevecam	Compensation	Claims of desecration of sacred sites during the establishment of Hevecam 1975.	March 2020 Requires more thorough investigation in consultation with a non-governmental organisation.	Ongoing
February 2020	Ngock, Hevecam	Infrastructure	An agreed financing of 80& of the village’s electrification project has not been made.	March 2020	Ongoing
February 2020	Bidou III Community, Hevecam	Transparency	Claims that land royalties resulting from an emphyteutic lease have not been paid.	March 2020	Ongoing
February 2020	Niete Community, Hevecam	Compensation	Seeking compensation for houses reclaimed by the state in 1982 due to Hevecam’s expansion.	March 2020	Ongoing
February 2020	Nkongo Community, Hevecam	Infrastructure	Local bridge connecting the community to Hevecam is in need of repair.	March 2020	Ongoing